Apology Business Letter

Business apology letters are issued by a company or any representative of the company regardless of the fact that who did the mistake. Business apologies are send for strategic reasons which relates to customer acquisition and customer retention.

A business apology letter should include:

  • Detailed description of the situation
  • Company’s acknowledgement of the damage done
  • The company should take full responsibility of the situation occurred
  • A statement of regret
  • A promise to make sure that such a situation will not arise again
  • Asking the customer to accept the apology without breaking ties with the company

Apology Business Letter

[Your Name]


[Letter Date]


[Recipients Name]



[Subject: Subject of Letter] -Optional-


Dear [Recipient’s Name],

With great regret and concern, we have received your [email, call, or letter] stating the poor service/product you have received from our end on [date]. We would highly appreciate the fact that you made it a point to highlight some of the problems with our product/service. It will surely help us to improve our quality for future, not only for you but for our other valued customers also.

First of all, I would like to apologize to you on behalf of the company for the damage/loss caused to you. We take up the full responsibility for this negligence and we will make sure that this never happens again. We are thankful to you for bringing this matter to our attention.

Our customers are our highest priority and we always love to receive feedback from them regarding our services. If you still have any concerns regarding this issue, feel free to contact me personally on this [email/phone number/other]. We are looking forward to maintain our business ties with you.

Thank you for your support

Sincerely yours,

[Your Name]

[Senders Title] -Optional-


Download Details:

Apology Business LetterApology Business Letter

Size: 25 KB Word .doc File 2003 & later

Size: 194 KB PDF File

[personal use only: Not for Resale & Distribution]

Umar Ilyas

Hi, everyone. I am a high school teacher by profession and I have always seen people need help in terms of writing formal or professional documents. My goal is to help the public by providing user-friendly, high-quality formal, professional and official letter samples. By doing so, I hope to help people save their time, work quickly and efficiently and improve word processing and documentation in their education, career, and personal life. Hope my effort will help you a lot. I am always available to answer your questions. For any queries or suggestions please contact or write to me at the email address given at contact us page. I will be very happy to see your response to improve my effort. Thank you!

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1 Response

  1. Eliza Marques says:

    I think the article is very helpful for us,it has solved my problem,thanks!

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