Letter to Respond to a Complaint on a Manager’s Attitude

Employees do not usually reach employers with their complaints. However, when they do, it is the employer who is responsible for responding to the complaints. When a response to a complaint is written that has been made by an employee is should be made sure that;

  • The employee is not criticized for taking his complaint to the employer.
  • He is responded with a tone of appreciation and a clear impression that his complaint is valued.
  • Ensure the employee that his name will not be disclosed especially if the complaint is about senior members.
  • Ensure the employee that his complaint is read, appreciated and a prompt action will follow this appreciation as well.

This letter can be written in order to respond to an employee’s complaint about the manager’s attitude.

 

 Letter to Respond to a Complaint on a Manager’s Attitude

 

[Your Name]

[Address]

[Letter Date]

 

[Recipients Name]

[Address]

 

[Subject: Subject of Letter] -Optional-

 

Dear [recipient’s name],

I am writing this letter to you in order to inform you that I have received your complaint letter and I have read it carefully, twice. Mr. [enter name], I am sorry that you had to face such kind of attitude from our manager Mr. [enter manager’s name]. He is a good man and I am disappointed to hear such a complaint about him. You mentioned that he [enter complaint]. I would like to ensure you that your complaint is valued and I will discuss this matter with him. I also want to ensure you that your name will not be used anywhere in the discussion. Your concern for resolving the issues of workplace matters very much and I encourage your decision of taking your complaint directly to my office. I will try not to disappoint you. Thank you!

Sincerely,

[Your Name]

[Senders Title] -Optional-

 

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Letter to Respond to a Complaint on a ManagerLetter to Respond to a Complaint on a Manager’s Attitude

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