Letter Notifying that Wrong Seat Covers are Returned

Sample -1

I [title] [name] am writing to you from [org name] in reference to your complaint regarding the [name] seat covers you ordered online on our website on [date]. We have looked into the matter and we are really sorry that the wrong set of seat covers was dispatched. We want to inform you that you can return the seat covers to the address given at the end.

We would cover the courier cost. Also, you can choose to get a refund or a replacement for the placemats. We are also sending you a voucher of 10% off for any future purchase. We deeply regret the inconvenience you faced.

Return Address:
[Address]

Looking forward to serving you better in the future.
With regard,

Sample -2

Dear Sir

I [title] [name] am writing to you from [org name] in reference to your complaint regarding the [name] seat covers you ordered online on our website on [date]. We have received the seat covers you returned. Since you had requested a refund so we are returning the amount we owe you plus the courier cost. Kindly share your banking details so that our [department name] can send the amount over. We deeply regret the inconvenience you faced. Looking forward to serving you better in the future.

With regard,

Online shopping is not always a good experience. Sometimes you have to face disappointment due to it. A wrong or damaged product is sent to you and it gets worse when you have no choice to return it. In most cases, the service providers keep the option of returning the product in case it is wrong or damaged. If you experience such a shipment, it is always recommended to contact the company and return the product along with a detailed letter mentioning what went wrong.

Letter -3

I ordered seat covers from your company. I was happy to receive my parcel quite early though to my utter surprise the cover was not what I had ordered. I ordered for [enter what you ordered] while I received [enter what you received]. I am very much disappointed with your services. It could possibly be a mistake I know but I just did not like what happened to me. This is not merely a complaint letter.

I am sending back these seat covers to you. Hopefully, you’ll receive the parcel soon. Please refund me so that I could buy the seat covers of my own choice from somewhere else. I don’t want to extend my expectations with you but I will be happy to receive the shipping cost that I now have to spend on this return because after all, it was your mistake.  Many thanks!