Complaint Letter for Damaged Goods

The goods are those objects which can be touched. They are manufactured, marketed, and sold. The selling of goods is based on a variety of factors. Their condition, price, branding, and labeling are much important. Consumers consider all these factors before purchasing. So, the manufacturers are much responsible for providing the best quality as per the demand of consumers. Otherwise, people just opt for alternatives and substitutes.

Another important factor is the packaging and seal. The goods which are being sent by any mode must be quality sealed and packaged to avoid any damage. If damage occurs, the manufacturers suffer much loss. As they must replace the damaged ones. As well as the cost of the damaged goods cannot be covered.

As a result, it is a much more complex process. And proper focus, time, and teamwork are needed to avoid any kind of damages or losses. When any retailer or consumer receives damaged goods, they can lawfully complain about replacement or reimbursement.


Dear Manager,

This is Mike Baldwin, an old and loyal customer of Heir company writing to register my complaint about a recent bad experience I had with your company. I had recently ordered a refrigerator (Sr. No abc12345, color Silver) from your Bay Area store which was supposed to be delivered in 5 working days. Regrettably, it reached me after 10 days as I constantly pushed the customer care department to dispatch it repeatedly.

To my displeasure, when I opened the refrigerator to assemble, its front door was damaged. It looks like it was damaged either during the packing or delivery. Anyhow, this put me through great trouble as I had guests coming to stay at my place and my previous fridge stopped working out of nowhere. Hence, I ordered on an urgent basis. But it was not only delivered very late but damaged as well.

I, now, request you for a refund of my money immediately so I can purchase the product from another store. Moreover, this bad experience forced me to decide to discontinue you. Please see the invoice and customer care contact records I had enclosed in this letter as a record. I hope for speedy cooperation on this.


Superior Products Retail Store
Williams Jonathan
18 St. Fifth Nicholas Avenue, New Hampshire.

June 10th, 20XX

Mr. Richard Mc. Jordan
National Fresh Products Company.
23 Renton St. Horse Court Avenue, New Hampshire.

Dear [Recipients Name],

I hope you are doing well. I am writing to complain about the damaged goods I have received. Five days ago, I had ordered twenty cartons of canned fruits and vegetables for my retail store. The order was worth $950. I received it after five days as per the deal. When my workers opened them after receiving them, they found all of them damaged very poorly.

The tins of canned fruits were leaked and labeling was wiped off. The bottles of canned vegetables were all broken and leaked. All cartons were much messy and full of insects. It was totally unexpected from such an old and familiar company. I am much dissatisfied. I have enclosed the receipts along with the details of the order. I need a full replacement of the order. Otherwise, reimburse the full amount within two working days.

I am waiting for a prompt response.


Williams Jonathan.
Superior Products Retail Store.


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