Complaint Letter for Damaged Luggage

Nowadays, people try to opt for the most convenient and fastest mode of transportation. Traveling by airplane is much faster and easy. It is also very helpful in urgent needs. Like when people want to travel in emergencies, they choose airplanes. While traveling to distant places, people usually have a lot of luggage. The transportation modes are solely responsible for all the luggage of the travelers. They need to have proper arrangements regarding the safety and security of the luggage.

Often, people are carrying precious assets along with them. In such cases, they are unable to bear the loss of luggage is damaged or lost. All transportation modes have complaint departments. When passengers suffer such losses, they make complaints to these departments for compensation of the loss. The complaint letters include all the details of the travel. It can provide easy to locate and resume as soon as possible.

1-

I am writing to you to complain about my poor experience with your delivery services. I travelled from [city] to [city] on [date] on [name of bus /rail service]. I had to book my extra luggage with your cargo services, which included a suitcase and a carton.

I informed the cargo manager Mr. [name] that my luggage contained a few electric appliances, and I was willing to pay extra for any special care or packaging required in handling my luggage.

However, he assured me there was no such requirement and that my luggage would be handled with the utmost care. I am attaching copies of my e-ticket and luggage receipt with this letter. I also happened to take pictures of my luggage before boarding which are also attached.

I did receive my luggage from [name of station] in [city], however I was shocked to see that quite contrary to earlier assurances, my luggage had been damaged badly. The suitcase zip had been torn from two places and the carton was squeezed from the top. It seemed as if somebody sat on it and threw it around during handling.

On opening my luggage, I found one of the electrical appliances (a hairdryer) had been broken. I immediately reported the matter to the cargo manager Mr. [name]. He was initially reluctant to take the blame, but when I showed him pictures of my original luggage, he reluctantly registered a complaint and said that he would “look into the matter”.

I am attaching pictures of received luggage which clearly illustrate the appalling handling of my luggage by your staff. You are requested to look into the matter and I expect full compensation for the damages I have incurred. I hope you will not allow the incompetence of a few to affect the professional reputation of your service.

Looking forward to an expeditious response.

2-

I am writing to register my complaint about the damage done to my luggage. I had sent some luggage through your courier service from [city] to [city] on [date]. My tracking id was [number] and I had clearly mentioned that the luggage was fragile as it was a bone China dinner set so it must be handled with care. I paid an extra amount to ensure that it reached the destination safely.

However, on receiving the package I was shocked to see that many of the items were completely broken or chipped. This is highly unprofessional as I had mentioned and paid for the safe delivery of delicate items and still my package was not handled with care. This reflects badly on your reputable company, and I would advise you to improve the quality of your service as in this age of social media, one person’s bad experience reaches a lot of your potential clients and can harm your business.

Please transfer the amount you owe me according to the insurance form filled at the time of booking the luggage so that I would be somewhat compensated for my loss.

Looking forward to swift response and better service in the future.

3-

Jeff De Newitt
Block 13B, Marble Wall Avenue, California.

[Date]

Mr. Simon Jacobs
Operations Manager
Landmark Train Service
14 St. Pearl Avenue, California.

Dear [Recipients Name],

I am writing to bring in your notice about my damaged luggage. I traveled from San Francisco to California by train. My compartment was TR05. I had three suitcases in total. At the train station, the luggage loaders loaded my suitcases.

My travel was all the way sound and fine. When I collected my luggage after arrival, I found two of my suitcases were damaged so badly. The dark blue with tag number E4 and the black one with tag number E6 were damaged. The zips and handles were totally broken. Half of my things were lost including the precious gifts I brought for my family.

My suitcases were brand new and costly. I am completely dissatisfied with your service. You must ensure the check and balance on the services you are providing. I suffered from a loss of $350. I require compensation of this loss. Please deliver the cheque within 3 working days. I request you to improve your services.

I am waiting for prompt action.

Sincerely,

Jeff De Newitt