Complaint Letter about Food Poisoning to Restaurant Manager

Refreshment of the mind is a very important element to relax the mind. Different people have different approaches to relaxation. For example, some people relax their mind with exercise, some people love hiking, watching movies, getting to gather with friends, and playing games, sports, or outing at a picnic point. But the most common is the plan of a dinner or eating food at their favorite place.

After a hectic working routine and eating a common menu throughout the week, it invigorates the mind but this habit is causing a serious medical issue. Because, we never know the cooking material used to make the food is up to the required standard or not, chefs are fulfilling the cleaning requirements of food pots, cooking areas, or self-cleanliness.

This is the reason; it can cause food poisoning sometimes. Although, there are standard operating procedures for each restaurant to avoid such health issues cent percent assurance cannot be obtained or believed. Therefore, it is recommended to have a dinner plan at a renowned restaurant and if the problem still arises then you can complain about it verbally or in writing.


I visited your restaurant with my family on [date]. We ordered fully done steaks. Our order came on time and it tasted fine but after leaving the restaurant we started feeling sick and after half an hour we started feeling nauseous. The rest of the night our condition kept getting worse. We had vomiting and diarrhea. My mother’s symptoms were so bad that she had to be admitted to the hospital.

We had heard very good reviews of your food which is the reason we visited you but our experience has been very bad. Instead of focusing on your ambiance please pay some attention to your food. The ingredients should be fresh and maximum attention should be paid to cleanliness during food preparation. It is the customer’s right, who pay a hefty sum to get clean and safe food and not just stale stuff that tastes good. You cannot play with people’s health in this way.

Looking forward to a swift and firm action from your side


I am writing to register my complaint regarding the horrible experience we had at your hotel on [date]. We visited your restaurant to celebrate our anniversary. We had invited our friends and family and ordered all your famous dishes so that everyone has a good time. When the food arrived a few guests complained that the taste was a little off. Everyone ate a little and left.

When we got home some of our family members complained of feeling nauseous and as the time passed they got diarrhea too. It was a rough night as almost everyone was unwell and the children’s symptoms were the worst so we had to rush them to the hospital in the middle of the night. In the morning we got to know about a lot of our guests getting sick too. We were thoroughly embarrassed that our party had caused them all this pain and inconvenience.

This is very unprofessional and against the health regulations issued by the food authority. When someone visits a restaurant and pays for the food there, they are putting their trust in you that the food would be fresh and clean and prepared to keep the food authority regulations in mind. I am sure others who were there that day must have experienced these symptoms too. Please improve your kitchen hygiene and look into your food supply chain to ensure that the ingredients are fresh.

Looking forward to swift action from your side.


Charlie McDonalds
Block 23B, Alexander Avenue, California.


Mr. Peter Simpson
Ocean Grill & BBQ Restaurant
27 St. Hill Top Avenue, California.

Dear [Recipients Name],

Hope you doing well. I have a complaint about your restaurant regarding food. I had dinner last night with my family friends and all of us are facing the problem of food poisoning. This is happening the second time within a month and I had also complained about it verbally. But this time, I am feeling prudent to write a complaint letter to you to understand the gravity of the matter. Although, it is a renowned restaurant and it has a cool and clean environment but the kitchen standards and quality of food need to be verified at the earliest.

Secondly, chefs and workers involved in food making or item handling need to be checked whether they are fulfilling the requirement of self-cleanliness or not. I hope you would focus on the highlighted area to avoid such problems in the future.


Charlie McDonalds


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