Defective Product Complaint Letter

A product is considered defective when some imperfection arises in it. After buying a product many times it happens that customers find it defective. A defect in products can be of any kind like a design defect or manufacturing defect.

Sometimes, a defect of any kind can be found dangerous. It is the duty of the manufacturers to keep proper checks and balances so that the chances of defects can be minimized. In addition to all this, products after being manufactured must be given trials to assure that it is safe to use.

There is a facility in all kinds of stores to replace or claim the defect. Some appliances etc. also have a warranty which can be claimed within the given time period. The people who are buying the product for the first time and those people who have lesser knowledge about the product are much prone to have the dangerous effects of the defective product. Once the defect is found, a complaint letter is written to the company specifying the type of defect. The company proceeds with the complaint accordingly.


I am an old customer, and I am a huge fan of the quality of your products, but my recent experience has been very bad. I am a student and my exams are coming up. I thought I would order an electric kettle to make tea for myself without disturbing others at home. To that end, I placed an order for an electric kettle on [date].

My order number was [order number]. Although I received my order on time when I opened the package and tried to use the kettle, it would not turn on. After I fiddled with the wire for a while it finally turned on, only to turn off again after two minutes. Needless to say, it could not heat the water satisfactorily.

I have retried multiple times but my experience has been the same and the kettle is not working properly. Please replace this defective product and in case no replacement is available then refund my amount.

Please forward the returning address to me. As I mentioned above that, my exams are approaching and I need the kettle before them so I would really appreciate your swift response.

Looking forward to a positive response from your side.


I want to register my complaint regarding the defective mobile charger I got from you. I had heard very good things about your product quality so I thought about placing an order with you instead of purchasing it from the mobile market.

I had placed an order for a mobile charger for iPhone 10 and I was promised that you deliver original accessories so I need not worry about the quality. Also according to you, the high price was justified by the quality.

When I received my order, I could see from the packaging that the charger was far from original. My suspicions were confirmed when I tried to charge my phone using it. It charged my phone in four hours which is too long for a new charger.

And as days passed the time taken to fully charge the phone kept on increasing to the point that now after a week it takes almost twelve hours to charge fully which is ridiculous as it feels that it has changed my mobile phone to a landline which is always attached to a wire.

As a first-time customer, I am highly disappointed and want to claim the money back warranty you offer, to return this defective charger as it is just a waste of money. Please send me the returning address so that I can send it back. I am forwarding my bank details so that you can refund the amount owed.

Looking forward to swift action and a positive response from your side.


Nicholas Mc. Jackson
Front Line Residence
15 St. Golden Wall Avenue, New York.


Mr. Peter Clinton
Chase Electronics Company Outlet
47 St. Ninth Bridge Avenue, New York.

Dear [Recipients Name],

I purchased a coffee maker and electric kettle from your store on Thursday 11th May 20XX. I paid $300 for both. In just one week I found out defects in both. The kettle is not boiling the water like it was on the first day. And the coffee maker’s beater is not functioning since the time I opened it.

I am much disappointed. It was my first purchase from your company outlet. You should be concerned about your products as such things may lose the customer’s trust in the company. I am sending you the receipts along with the letter; the purchase receipts as well as the warranty and guarantee receipts. I would appreciate it if you will resolve my problem as soon as possible. You can contact me on [#].

I am waiting for a prompt response.


Nicholas Mc. Jackson


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