Complaint Letter to Bank for Unprofessional Services

Sample -1

Re. Complain about the Unprofessional and Negligent Services of the Bank Staff

Dear Sir, with reference to the above-cited subject, I am writing to bring your attention to the matter of unprofessional services I confronted in your bank. I believe that any of the services are determined at their best by professional communication and careful tackling of the clients’ problems.

I am Silver Soyinka from the [X] and I visited your reverend bank to open a saving account in your bank. I wished to do all the prerequisites and required documentation on the same day as I had to leave for a business tour the next day. As per my knowledge, opening a saving account is a very simple and straightforward procedure and it does not require much time to do all the stipulations nevertheless it took my whole day. The behavior of the staff was very unresponsive and agitating.

Moreover, I was told that I will receive my bank pass, checkbook, and my credit/debit card within three working days. It is discontentedly submitted to you that I have not received my aforementioned things even after seven days. When I called the bank, I found no response and a rude hang-up. I am concerned about this misdemeanor and negligent communication along with unprofessional competence.

I am looking forward to your response as being the manager of the bank you are liable to respond to this discordance. More I would like you to investigate the lag of bank pass, checkbook, and credit/debit card. Also, you need to reinstate and contemplate the training of your staff regarding customer dealing. You can contact me at [EMAIL] or call at +[X].


Silver Soyinka
Y-709, Gadder Buildings,
Shovel Square, San Diego

Size: 21 KB Word .doc File 2003 & later


Sample -2

Re. Complaining about the Unprofessional and Irresponsible Behavior of Bank Staff

Dear Manager,            

I am writing this letter to complain about the unprofessional and irresponsible behavior of bank staff on 20th March 20XX. I understand that being a regular customer of your bank, I am liable to good behavior, responsible communication, and professional handling of my problems. All the problems related to the bank should be brought to your attention, therefore, I am writing to lodge a complaint against the unprofessional and irresponsible demeanor of your bank staff.

I am Loman Adolf currently working in the administrative sector of the Corporate Finance Company. I visited your bank for the debt payment and a transaction through check. It was really a long process without any considerable reason. So much delay with no reason is quite unprofessional and such slow services are often agitating and irritating.

Unfortunately, I lost the receipt of the deposited amount and of the transaction I made in the bank. I needed the receipt to attach its copy with one of my educational documents. Those documents were to be submitted within three days but without the receipt, documents could not be submitted. Therefore, I requested the bank to issue me another slip on an urgent basis. I also offered all my cooperation for the documentation required for issuance, but they denied it.

The assistant manager asked me to visit the next day and today marks my visit for consecutive two days and still, I could not get the slip. I also got very disappointed with the unprofessional behavior, irresponsible attitude, and misconduct of the bank’s staff on asking for another slip. I request you to look into this matter otherwise I would like to close my account in your bank soon. I am looking forward to your kind response to this lodged complaint.

You can contact me at [EMAIL] or call me at +[X]. Thanking you in anticipation.


Loman Adolf
G-901 Link Road Part Edwards Square
San Francisco, CA, USA

Size: 21 KB Word .doc File 2003 & later



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