Incorrect Billing Amount Apology Letter

Making errors is natural for any person. But when such errors involve financial amounts, rectifying the error and writing apology becomes very important.

An incorrect billing amount apology letter should:

  • Begin the letter by saying sorry
  • Clearly state the problem and explain what went wrong
  • Try to solve the problem by maintaining a healthy relationship with the client for future
  • Write the apology as soon as you get to know about the error
  • Focus on solutions to rectify the situation rather than placing focus on the mistake
  • Keep the letter brief and to the point
  • Never blame the customer. Take the complete responsibility of the error

Incorrect Billing Amount Apology Letter

[Your Name]

[Address]

[Letter Date]

 

[Recipients Name]

[Address]

[Subject: Subject of Letter] (optional)

Dear [recipient’s name],

We were reviewing our invoices, to make sure that we provide quality services to our customers and to keep an eye on any errors, as numerical errors are very easy and common to commit.

I was really embarrassed to discover an error on our invoice [number] which was send to you on [date]. On examining the invoice carefully, I found that we had charged you for [units] when actually the units purchased were [units]. I will be grateful if you can also review your records to confirm the amount of [units] purchased to avoid any misunderstanding regarding the amount payable.

We will issue you a new invoice and nullify the previous one. The details of the new invoice are as follows:

  • [Enter Details]
  • [Enter Details]
  • [Enter Details]

I assure you that I will personally review all the invoices before they are send to you in future. Feel free to discuss any concerns regarding this error and I will be more than happy to assist you.

Sincerely,

[Your Name]

[Senders Title] -Optional-

 

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Incorrect Billing Amount Apology LetterIncorrect Billing Amount Apology Letter

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Umar Ilyas

Hi, everyone. I am a high school teacher by profession and I have always seen people need help in terms of writing formal or professional documents. My goal is to help the public by providing user-friendly, high-quality formal, professional and official letter samples. By doing so, I hope to help people save their time, work quickly and efficiently and improve word processing and documentation in their education, career, and personal life. Hope my effort will help you a lot. I am always available to answer your questions. For any queries or suggestions please contact or write to me at the email address given at contact us page. I will be very happy to see your response to improve my effort. Thank you!

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