Complaint Letter for Wrong Product Delivered

With global advancement, almost all retail outlets and stores have provided the facility of online purchase as well as free delivery. People are having many advantages of this facility. A very small product to a very big product can be delivered at home nowadays. Especially, it is much beneficial for those who have a very busy work schedule. This facility is not as easy as it looks.

Proper teamwork and effort are being required from the companies to produce error-free results. Additionally, the updates of online websites are needed to be done timely according to new launches as well as deals and discounts management are also complex processes indirectly.

Hence, it shows that much experience, skill, and expertise are needed in the delivery of goods through online purchases. But still, nothing can be 100 percent perfect. The chances of errors always exist. Often a wrong or defective product is delivered. Then complaints should be done for replacement or refund.

Complaint Letter for Wrong Product Delivered

Malcolm High School.
Elsa Chanson.
24 St. Ocean Avenue, New York.

August 23, 20XX

Mr. Nicholas Butcher
Marketing Manager
Symbols Electronics Online Store.
36 St. Sun Set Avenue, New York.

Dear [Recipients Name],

I am writing to register a complaint about the wrong product I received today. I am Elsa Chanson, Vice Principal of Malcolm High School. I had ordered ten projectors with a sound system three days ago. The order stated that delivery will be done within three days.

As per the order, I received the delivery today. Unfortunately, I received the wrong product. When I opened it, I found 25 inches LCDs! It sounds much troublesome to me.

Our annual dramatics and Presentation Gala is just starting within four days. It will take two days for the installation of the projectors in their respective places. So, I have just two days left for bringing the projectors and sound system. I request you to send me the correct product within the stated time. I have enclosed the printed copy of my online order along with the letter.

I am waiting for a prompt replacement.


Elsa Chanson.
Vice Principal, Malcolm High School.

Complaint Letter for Wrong Product Delivered

Size: 21 KB Word .doc File 2003 & later


Dear Sir\ Ma’am

I am an old customer and always get my bed linen and towels from you. I am a huge fan of your fabric quality and design aesthetic. On [date] I placed an order for a King-size Duvet cover [code number] from your website. I received my parcel today but the size of the duvet cover is not what I had ordered. It is in Queen Size, which is of no use to me.

I was not expecting this type of negligence from a reputed company like yours, as all my previous experiences have been excellent.

I am going out of the city in a few days and need this duvet cover before that. So please give me a returning address and replace this with the correct size. If it is out of stock, please refund my amount.

Looking forward to your cooperation and swift reply.


I am always available to answer your questions. For any queries or suggestions please contact or write to me at the email address given at the Contact Us page. I will be very happy to see your response to improve my effort. Thank you! *Please write to me at Contact Us for anything for which you were here on my website and could not find it. Your required stuff will be updated within 24 hours at maximum.

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