Complaint Letter for Services Not Provided at Time

A life is demanded to be happy, prosperous, and peaceful. In search of these parameters, life is becoming busier and busier in the hunt of achieving more and more. Due to this reason, people get less time for personal engagements. With the technology ease, people can buy all households and grocery items and can avail all kinds of services at their doorstep. Due to busy job schedules and other important engagements, people get lesser time to go shopping. And in return, they opt for online shopping.

Global technology and the internet are playing a vital role in providing these benefits. All big brands and outlets have the facility of online stores from where one can purchase anything and pay after delivery. In vice-versa, an individual can face issues in online shopping. Sometimes, defective pieces are found. Sometimes, installation services are not provided on time. Such issues must be complained about and highlighted to make the company aware of their careless services.

Letter -1

I [name] stayed at your prestigious hotel on [date] but I have to say that I was highly disappointed by the quality of service provided. On the previous night, there had been a snowstorm and it was freezing cold. In this scenario when the power went off it became extremely cold but when we requested the manager to get us something to heat the rooms, he plainly refused that nothing was available to that end.

When we requested additional blankets, as the temperature dropped below -1, we were informed that they were not available at the moment and could be provided earliest by the next morning.

We had come to your hotel with a lot of expectations but we had a horrible experience. The kids were cold and they cried to sleep. We ordered breakfast from room service and it came after two hours cold and unappetizing. Our vacations were turned into a nightmare due to your staff’s negligence.

We are surprised that despite the weather predictions you were not prepared for the snowstorm. If you were not prepared for the weather you should have canceled our reservation instead of putting us through the entire ordeal. Needless to say, we are very disappointed and would not be coming back or recommending you to friends and family.

We really hope that you improve your service quality as this type of mismanagement is highly unprofessional.


I [name] am writing to register my complaint regarding the horrible experience I had at your hospital. I was admitted to your general ward on [date] by the doctor [name]. I had a cough, flu, vomiting and I was running a very high fever. The doctor insisted that I should get hospitalized so that he could monitor my condition and take better care of me. The doctor had instructed the nurses to check my temperature every hour and give me the recommended medicines on time.

The nursing staff was extremely negligent. I was not given the medicine on time and no one came to take my temperature even after two hours of admission when my attendant went to ask the staff to check my temperature, the nurse on duty was very rude. Also, they are appallingly incompetent.

It took two nurses at least three wrong and painful attempts to insert a cannula. Also when the IV was finished, my attendant had to request them repeatedly to remove or change it. The staff always responded rudely and were very neglectful.

We had paid for a separate room so that my attendant could be comfortable but he was not even provided with a blanket despite the fact that we were paying for one. We were also charged for hospital food but the food we received was inedible.

The truth of the matter is that I would have been much better cared for and monitored more diligently if I had gone back home. The treatment I received from the nursing staff was horrible and it added to my misery. This hospital is regarded as one of the top hospitals in the city but I am shocked at the sorry state of affairs. The carelessness, incompetence, and unprofessional attitude of your staff are deplorable.

I could have sent this letter to a newspaper or put it up on social media but I do not want my doctor to suffer due to others’ mistakes. Dr [name] is a very competent and empathetic person and he has been our family doctor for ages but please investigate this matter and make some changes before your staff’s ineptitude costs someone their life.


Cole Hayden
14 St. Nightingale Avenue, California.

June 1st, 20XX

Mr. Antonio Garrett
Laser Vision Electronics Company.
24 St. Bridge Avenue, California.

Dear [Recipients Name],

I am writing to complain about the careless and unethical response of your company. On 24th May 20XX, I purchased a new air conditioner from your company. It was to be installed within 24 hours after purchase. And it is the third day the Air conditioner is not installed.

Since the next day, I am calling your customer service center. The very first time they said that technician is on the way and all day long I kept on waiting. The second day, I again called four times, and the same answer I got. I took leaves without pay for these two days. Your lying and unethical behavior are much disappointing.

I was not expecting such immoral behavior from a renowned company. Everything just relies on the customer’s trust. And if you are not providing customer satisfaction, soon you will suffer failures. I request you to improve your services as well as focus on training of your employees.

I will no longer be your customer.


Cole Hayden.


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