Complaint Letter for the Purchase of Faulty Photocopier

The importance of paperwork is known to everyone. Whether it’s our daily dealing, buying and selling or our office work, no work is completed without paper now a day. Although the internet has reduced the paperwork still it cannot be completely out of our life because it is the proof and record to someone for his actions. The Internet email system is not an alternate of work that required signatures. Therefore, the importance of paperwork is up to keep its worth.

In this view, the requirement for printers and photocopiers has also increased with the passage of time. In other words, there is a common requirement of a single printer or photocopier with each computer. But the problems with printers or photocopiers are also very common and with the development of technology, it is getting almost impossible for a common person to fix it.

Because latest printers and photocopiers are not based on ordinary cartridge systems but they are controlled through embedded software that uses laser ink. Therefore, if any problem arises, the manufacturer renders its services to fix the problem.

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I purchased a photocopier from you on [date]. I was told that this was the latest model of a very reliable brand. I was given the warranty card too promising that any fault within the next year would be repaired free of cost and if not repairable the machine would be replaced. Your set up team came and installed the photocopier in our office on [date]. It started giving us trouble within a month. Paper jams, wrinkled pages, and streaks and lines on paper are the most common issues we are facing.

Normal office routine is disrupted by these seemingly small issues. There is unwanted stress and a backlog grows very quickly. We have tried to manually remove the jammed paper and reload it but it gets jammed again. There is most probably some issue in the setup.

We have already read the instruction manual and cleaned the dust and maintained the paper rollers. All the troubleshooting steps we could take on our own have been tried and failed.

Please send your customer service team to look into the issue and reinstall the photocopier if required.

Looking forward to swift action from your side.

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I ordered a photocopier from your website online on [date]. I received my order [order number] yesterday on [date]. I have installed it using the user manual provided but it is not working. I tried your online help but the operator’s instructions did not help either and the photocopier still does not turn on. After exhausting all my options, I am writing to you as a last resort.

I had seen the warranty information on your website before ordering and I want to avail the refund policy. Please give me a returning address so that I can send this photocopier back and refund my amount to the following account. [Bank details].

I did not expect this from a reputable company like yours. I am an old customer and I trust your company because I always had a good experience with your products. Your excellent customer service is another reason why we keep ordering from you. Looking forward to a positive response from your side.

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Paper Solution Store.
Henry Jackson.
13 St. Dove Avenue, Washington DC.

[DATE]

Mr. Christopher James.
Manager
Electronic Appliances Retail Company.
32 St, Big Hall Avenue, Washington DC.

Dear [Recipients Name],

I am writing to complain about the photocopier I bought from your company about two days ago. Initially, it was showing a connectivity error upon connecting it to my computer. I called the service center to get help through the customer services technical rep and I was told to install the relevant software.

I did so but the problem remained the same. Thereafter, I was told to change the window settings and certain steps in this regard were also guided to me but all efforts remained futile. Finally, I was told that the same issue is being a complaint about by numerous clients and diagnosis revealed that built-in software is corrupted.

It is therefore requested to either solve the problem through refreshing the built-in software or replace the item on an immediate basis. I would be grateful to you for your kind response and services to solve the issue.

Looking eagerly for your support.

Sincerely,

Henry Jackson.

The Owner, Paper Solution Store.