Complaint Letter for Bad Repair of Vehicle

It is common sayings that buying a vehicle is easier than maintaining it. Maintenance requires a lot of focus attention from the owner and mechanic. Repairing is a tricky task because it involves the diagnosis and then repairing. If the problem is not ascertained from the bottom, then such repair remains a headache for the owner of the vehicle.

Now a day, many repair workshops are advertising for the best repair at a lower cost and their customer service is also very active in case of any help. They also offered free repair in case of bad repair or if the customer is not satisfied. Therefore, in the case of bad repair, their customer service can be used for any complaint.

1-

I write to you to bring to your notice un-satisfactory service provided by your paint and body shop. I had an accident last month, as a result, the side door of my car was smashed in and the window would not roll up to the top. I picked your workshop for the repair work considering its repute and positive reviews on your Facebook page.

I left my car in your garage on [date] and I was promised that it would be repaired by the weekend [date]. However, the car was not ready on the due date and the paint and body shop sought two more days.

When I finally got the car back after one month, the end result was disappointing. The finishing on the paint left a lot to be desired as not only was orange peel visible as compared to other panels, paint overspray was clearly visible around corners and edges of the door, even to a layman like me. On confronting the painter about the problem, he simply replied that it obviously could not be perfect.

I have attached pictures of my car’s repaired panel to illustrate the above-mentioned issues. Not only have I found the craftsmanship of your workers unsatisfactory, but their customer service has also been unprofessional. This is certainly unacceptable considering the significantly high price your workshop charges in comparison with others in the area.

I shall drop the car back and expect you to instruct the concerned staff to address issues expeditiously. I will appreciate the completion of the repair work by end of the weekend and expect end result to be consistent with your repute and service charges.

Looking forward to an urgent and positive response.

2-

I want to register my complaint about the bad repair of my vehicle. My car’s air conditioning was not working properly so I dropped it at your garage. The technician in your garage informed me that it would take [amount] to repair the AC.  This cost he quoted was much higher than the market rate, but I was assured that the quality of work would justify the costs and I would not have to worry about air conditioning issues later.

The issue was fixed by the garage however the cooling became weak within a few days and finally, the cooling system has stopped altogether today. Not only is it frustrating having to go through all the trouble again, commuting without air conditioning in this sweltering hot weather is equally unbearable.

Keeping in view the unsatisfactory repair work by your garage and the considerable discomfort I have had to go through, it is only proper that I get a refund of the repair cost or have the car properly repaired. I expect a positive and professional treatment this time around.

Looking forward to an urgent response.

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Town Residency.
Charlie W. Hayden.
Block 21C, Blue Court Avenue, Las Vegas.

[DATE]

Mr. Peter Wordsworth.
Macro Auto Workshop.
23 St. Hill Cross Avenue, Las Vegas.

Dear [Recipients Name],

I had repaired my jeep from your workshop two days ago, the mechanic had inspected the jeep thoroughly and I availed the premium package for repairing. I was told about the problem with the wheel alignment and gearbox of my vehicle. The same was fixed spending two hours of repairing which involved changing of gears and the vehicle was handed over to me in due time. However, I felt the same problem with the wheel alignment and the noise of the gearbox on my way home.

I inspected the lower portion of the gearbox and found the oil drops from the pinhole of the gearbox. Subsequently, I checked the gear oil which was reduced to a minimum limit. Moreover, wheel alignment was performed without wheel balancing due to which the problem persists.

This bad repair made me much angry because I had spent my precious time and the result is nothing. Now, I am unable to come to your workshop due to the shortage of time and the minimum limit of the oil in the gearbox. Therefore, compensation should be offered to me for such a bad repair.

Sincerely,

Charlie W. Hayden.