Complaint Letter to an Airline

In the modern era, the development of technology has improved the lifestyle. The world has become a global village where everything is in access. Traveling has been improved and time has been reduced to travel all over the world.

The ticketing mechanism is very easy and tickets of any airline can be booked online while paying the money with a credit card. Online status can be confirmed an even number of empty seats can be viewed through this facility. If any airline is delayed or postponed that is informed through a short message or call on a cell phone.

Similarly, a complaint box is available on the website of the particular airline where you can launch your complaint about the airline or its facility.

Moreover, if you write them separately, their email id is given to send any suggestions. You are issued with the complaint number of your complaint so that you can track it. Therefore, it is always recommended to launch a complaint and record its number to track it to avoid any inconvenience.

1-

I am writing to register my complaint about the horrible experience I had flying in [X] airline. I had booked a flight from [city] to [city] on [date]. When I reached the airport, I discovered that the flight was an hour late. After an hour check-in started, which was very chaotic and mishandled by your airport staff. Again at the time of boarding, there was glaring mismanagement by your staff which caused a lot of inconvenience to everyone.

Finally, after boarding, we were made to wait for half an hour due to some internal issue about which the passengers were not given much information. This is highly unprofessional as any internal issues should have been solved in advance.

The departure time was delayed by almost two hours in the end. The negligence of your staff continued even after the flight had taken off. There was no turbulence warning issued, resulting in an elderly man and a lady falling down in the aisle due to sudden movement. When asked for water, the air hostess was very rude and came back after half an hour and after multiple reminders.

Overall my experience with your airline has not been ideal and I would like to suggest the following improvements. Punctuality is very important and any delays in the departure time should be communicated well in advance so that passengers do not have to wait unnecessarily at the airport.

Train your airport staff to be more courteous and helpful to the passengers. By training the airport staff and in-flight crew, small inconveniences which make traveling tiresome can be avoided, and the overall experience can be improved.

Looking forward to your positive response.

2-

I regret to inform you that although I had heard very good reviews about your airline, my experience has been very bad. I travelled from [city] to [city] on [date] on flight number [number]. The problem started as soon as boarding started.

I had especially requested and paid for a window seat but when I reached my seat, someone else was sitting there. When I explained that it was my seat, they started arguing and being rude.

When I called the air hostess and explained the situation she was no help and after requesting the other person once, started advising me to take the other seat and not create a scene.

After much hue and cry, I finally got my seat but I was surprised to see the litter spread underneath. When I complained to the steward he said that this was a connecting flight and it was coming from [city] hence the plane was not clean. This is highly unprofessional and totally against regulations as all flights are supposed to maintain a minimum standard of cleanliness.

Another sore point is the food served, I was charged extra for a hot meal but the food served was not just cold and stale. When the steward was informed, they merely informed me that there was nothing else but they could reheat the same stale food.

My advice to you would be to train your staff in public dealing as their unprofessional and negligent attitude would cause you embarrassment and loss in business.

Secondly, ensure that even during connecting flights at least the litter gets picked. And thirdly deliver what you promise. If hot meals are not available, say so and always ensure that the food being served is fresh.

Looking forward to your positive response.

3-

Dear [Recipients Name],

I am sad to inform you that the services of your airline are getting worse day by day. I am a regular traveler of your airline and travel most of the time through [ABC airways]. But I am feeling great distress to book a ticket on this airline.

This is the second time in a week; the flight is canceled without any prior information or an alternate schedule. I was given no information about canceling of flight in due course of time and came to know when I reached the airport.

I tried to reschedule my booking but it was also not entertained free of cost rather I had to pay extra charges for reservation on next day flight. If the situation prevails like the same then you would lose a lot of your valuable customers. I hope you would resolve the problem of customer’s services.

Best regards,

Kimberly Lee Parker